I’ve just had another episode of dealing with BT and have written a letter of complaint to post tomorrow that I’m sure will end up with a reply of “we’re sorry but there is nothing we can do.” I’m fed up of run ins with BT so I decided to pen the letter I wish I could send them instead…

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BT,

You screwed up again. After our hours on the phone, back in 2008, I thought I’d finished with you. It was messy and tiring. You couldn’t accept that you had faults and seemed to forget conversations we’d had in the past, even if they were only mere hours before. I was hoping our relationship was over. Unfortunately I moved to an area where I had limited options. I couldn’t be alone so I felt I had to come back to you. Now I wonder if perhaps I could have coped, but life with you has to be better than nothing.

I’m sure all my friends think I’m a fool to have gone back. They’ve all heard about how you treated me. When you couldn’t satisfy my basic needs, they put up with my anger and my tears. But they don’t understand. Most of them are off cavorting with Sky or Virgin. I hear those who have amazing relationships with O2, the best they’ve ever had. But O2 won’t come here. They say I live too far out. They don’t want a long distance relationship.

And now you’re draining me again and I don’t know how to get out. I didn’t think I could hate you any more, but I do. You think you can just read my mind and give me things I didn’t ask for. When we spend time together you expect me to pay the whole bill even though you force me to have things I don’t want. There should be some give and take. But it seems I give time and money and you refuse to give me what you have promised.

I find it such I turn off that you’re stupid too. Today you wanted me to believe that £12.84 was £82.15. You told me something on the phone, when I checked what you’d written down it was wrong. You might have had some chance of fooling me if you hadn’t mixed up 4 and 5 before you lied. I want to be with someone who has the intelligence who can count to 10. Is that too much to ask?

I wish I could leave you. I really wish I could. But then I remember last time. The way you kept writing to me. I’m not sure if you lied on purpose, or if you really believed what you said. But it wasn’t true. You were mistaken. I was not in your debt.  You made the mistakes and I paid for them. I don’t know how to get away from you without the months of angst and pain and I can’t go through it all again.

One day I will move far away. I will find somewhere that has someone who can provide for me. I will find someone who will listen when I call and who will give me everything I want and need. I know they exist. I’ve been with them before and they were so much better than you.

I have no doubt we will speak again soon and you will claim I didn’t tell you how I feel. You will twist my words and make me feel a fool yet again.

Until then,

Helen